Refund policy

We hope you love your purchases from Family Founded. If however, you decide that you would like to return an item we offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please contact us as soon as possible if you would like to return an item at hello@familyfounded.com.au. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are required to arrange and pay for the return themselves. Please ensure the item is packaged securely as refunds will not be given on items which have been damaged or broken in the return post. 

Given the nature of our business, and the fact that a lot of our items are old and characterful, we ask that you take a good look at the piece before you make a purchase. Many of our pieces are not new and many have scuffs, dents, marks and imperfections which all add to their charm and appeal. 

We give as much information as possible in the description and photographs and you are very welcome to contact us if you would like to talk through any of our pieces before making a purchase.

You can always contact us at hello@familyfounded.com.au

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please remember it can take some time for your bank or credit card company to process and post the refund too.